Patient Care Coordinator - Back Office

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

 

The Patient Care Coordinator- Back Office will support the unit in daily clinical operations and administrative support. This role will work with the staff nurses, providers, and team patient care coordinator in patient care coordination and outside scan facilitation.

 

This is a full time hybrid position.  Onsite visits will be onsite at our South Lake Union location.  

The Back Office Patient Care Coordinator will have the following key responsibilities:

 

Patient Care Coordination

• Responsible for triaging faxes for their disease group
• Triaging faxes includes reviewing incoming faxes, searching for the patient within Epic, express scanning records to the patient’s chart when appropriate, and notifying the clinical team that records have been uploaded via email-forward or in-basket message
• Triage records based on urgency and communicate to the clinical team as appropriate or based on need. Follow-up with facility on a regular basis to ensure that records are received in time prior to any relevant clinical visits.
• Manage BOTC shared inbox
• Assists with the financial clearance process as necessary
• Work closely with providers, nurses, and team PCCs to provide safe, reliable, and efficient patient care

Administrative Support

• May maintain contact sheets for specific disease group
• Assist with projects, programs, or systems to improve the overall operation of department
• Assist with onsite mail duties in a rotation; Upload urgent images coordinate with 2nd floor and film room for upload of non-urgent

Required:

• High school graduate or equivalent

Preferred:

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Strong organization skills and attention to detail
• Excellent verbal and written communication skills
• Capable of working in a dynamic healthcare environment, with the ability to prioritize and multitask effectively
• Proficiency in Microsoft Office Suite
• Familiarity with Healthcare Information Software (EPIC)

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The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.  

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

 

This is a full time hybrid position.  Onsite visits will be onsite at our South Lake Union location.  

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks). 

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.