Patient Financial Service Coordinator Lead

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

 

The PFS Coordinator Lead will provide assistance to the supervisor and/or manager for the day-to-day operations of the Financial Coordinator staff. This includes guidance, instruction, training and on-going monitoring of work flow and work load. The lead will serve as a primary contact for the unit.

 

• Conduct initial training for all new Financial Coordinators.
• Conduct on-going needs based training to existing Financial Coordinators.
• Assist with the monitoring of staff performance and provide appropriate feedback to supervisor or manager.
• Identity training and performance/process improvement opportunities.
• Responsible for identifying potential risk issues and notifying supervisor or manager appropriately.
• Act as a resource regarding the financial clearance process.
• Collaborate and respond to patient, provider, and other staff’s concerns and complaints in a timely and appropriate manner; escalate as needed.
• Maintains knowledge of payor prior authorization requirements and payer policies.
• Perform other duties related to the unit as assigned by supervisor or manager.   

Required:

• High School diploma or equivalent.
• Three or more years healthcare experience including insurance referrals, insurance authorizations and/or case management. Education in a healthcare related field of study may be acceptable in lieu of work experience.
• Medical terminology 
• Strong interpersonal skills and ability to function in a confidential and responsible manner.
• Strong organizational skills, personal initiative, ability to prioritize work to ensure efficiency.  
• Ability to work in a fast pace, time sensitive and high work load volume environment, 
• Ability to effectively troubleshoot and problem solve.  
• Proficient in the use of the MS Office Suite.

Preferred:

• Associate's or Bachelor degree
• CPI/Lean experience

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

---

The hourly pay range for this position is from $26.48 to $37.70 and pay offered will be based on experience and qualifications.  

 

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).  

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.