Intake Support Staff Supervisor (Salaried)

Job ID
24321
Type
Regular Full-Time
Location
US-WA-Seattle
Category
Executive and Management

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

 

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

 

The support staff supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department.   This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.

Responsibilities

  • Participates in the recruitment process for new staff including the development and oversight of orientation.
  • Conducts staff performance management activities which includes evaluating and providing feedback on performance
  • Develops staff training and participates in training delivery
  • Oversees the daily work of the support staff,  assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage
  • Encourages and fosters an environment of continuous performance improvements
  • Serves a primary escalation point for troubleshooting and resolving issues surfaced by front line staff
  • May assist in the onboarding of staff and/or providers
  • Communicates relevant information to both managers and frontline staff 
  • Oversees the development of policies and procedure
  • Maintains a working knowledge of all support staff responsibilities and provides coverage as needed

Qualifications

Required:

  • High school graduate or equivalent
  • At least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred.
  • Ability to manage sensitive situations with discretion
  • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
  • Ability to provide effective and timely feedback on staff performance
  • Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner
  • Ability to apply active listening skills
  • Ability to work in a high pressure, deadline oriented, and complex health care environment
  • Ability  to prioritize work assignments and adjust tasks as needed
  • Ability to identify and triage issues appropriately. 
  • Ability to collect and analyze data for performance and service metric
  • Ability to use a mouse, navigate computer programs, and use email in a business setting.

Preferred:

  • Associate or Bachelor's degree
  • Proficient in utilizing an electronic medical record system
  • Proficient in utilizing an electronic patient scheduling system
  • Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only)
  • Familiarity with medical terminology

This position is patient facing and/or requires access to Fred Hutch clinical facilities. As such, full COVID-19 vaccination is required as a condition of employment, without exception. Booster doses are strongly recommended but not required. If declining a booster, completion of the COVID-19 Vaccination Status Form Questionnaire and COVID-19 Booster Declination Training is required. Because of our immunocompromised patient population, there are no medical or religious accommodations available for any employee who is patient facing and/or requires access to Fred Hutch clinical facilities. Only employees whose positions are fully remote, who are not patient facing and/or require no access to clinical facilities, may apply for medical or religious accommodations. As a condition of employment, newly hired employees must provide proof of vaccination before their first day of employment.

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.


The annual base salary range for this position is from $65,484 to $96,349 and pay offered will be based on experience and qualifications.   

 

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).  

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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