Program Assistant II

Job ID
23494
Type
Regular Full-Time
Location
US-WA-Seattle
Category
Philanthropy and Fundraising

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research, and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS, immunotherapy, and COVID-19 has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.

 

The Program Assistant serves on the Annual Giving team, which is responsible for building a strong pipeline of lifetime donors for Fred Hutch through the acquisition, retention, and growth of individual gifts $1-$49,000 via a broad array of direct response, grassroots, and leadership giving strategies.​ This team sits within Philanthropy’s larger Experience and Engagement team. The Assistant will report to the Assistant Director of Annual Giving and will be responsible for managing the essential day to day administrative tasks of the Annual Giving team and Philanthropy department, as well as special projects related to the maintenance and growth of Philanthropy’s programmatic goals. 

 

The Program Assistant is expected to take initiative, be a self-starter and be able to work independently. Must maintain professionalism, be flexible and able to handle multiple tasks and changing priorities and remain composed under the pressure of deadlines. Must exhibit dependability and willingness to work as an integral member of the Philanthropy team and be capable of working well within all levels of the organization. The Program Assistant must be able to effectively communicate the mission, values and scope of the institution.

Responsibilities

  • Responsible for managing the essential day to day administrative needs of the Philanthropy team
  • Responds to donor inquiries from various Philanthropy channels including direct response, planned giving, tribute giving, and peer-to-peer fundraising pages
  • Provides excellent customer service when answering the Philanthropy department’s main phone lines
  • Manages questions, inquiries and workplace giving matching gift requests via the program’s shared email inboxes
  • Assists with the creation, upkeep, and reporting of peer-to-peer fundraising pages
  • Processes credit card gifts made via the Philanthropy department’s main phone line
  • Provides support for monthly credit card donors
  • Completes updates to donor records as needed (gift corrections, deceasing records, no solicit coding, etc.)
  • Maintains up-to-date data for new donor communications
  • Responsible for data cleanup and reporting for workplace and monthly giving programs
  • Responds promptly to tribute giving inquiries (set up of memorial giving, reporting fundraising information to next-of-kin)
  • Assists department with text fundraising initiatives
  • Provides general administrative support for the Annual Giving and Experience and Engagement teams. Responsibilities include answering phones, scheduling meetings, drafting meeting agendas and taking meeting minutes, procard and budget reconciliation, electronic filing, and scheduling conference room reservations
  • Helps with additional project initiatives as assigned

Qualifications

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience
  • One to two years of customer service experience; preferably in a nonprofit philanthropy or related setting
  • Proficiency in Microsoft Office Suite
  • Exceptional interpersonal communication skills
  • Ability to communicate clearly and concisely, both orally and in writing
  • Excellent organizational skills
  • Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment
  • Ability to handle and respect confidential and sensitive information
  • Comfort working within a complex organization
  • Strong attention to high level of detail and quality of work
  • Exceptional customer service and project management skills
  • Highly developed organization and information management skills
  • Ability to work under the direction of others and perform special projects as assigned
  • Ability to understand and carry out oral and written instructions and request clarification when needed

PREFERRED QUALIFICATIONS:

  • Familiarity with Blackbaud Raiser’s Edge/RENXT or similar customer relationship management database
  • Comfort with project management tools including Asana or Smartsheet
  • Experience with Luminate Online and Tableau
  • Knowledge of Canva, Adobe InDesign, Illustrator, or other design tool

Fred Hutch has a mandatory COVID-19 vaccine requirement, with exceptions only for approved medical or religious accommodations.
As a condition of employment, newly hired employees must provide proof of vaccination or initiate the accommodations process before their first day of employment.

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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