Application Support Engineer II – PeopleSoft Administrator

Job ID
23242
Type
Regular Full-Time
Location
US-WA-Seattle
Category
Information Technology

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.


With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.


At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

 

Customizes and configures software applications to fit with the company’s proprietary software or other existing commercial applications. Develops code to meet requirements and specifications of applications. Performs testing, troubleshooting and debugging of applications.

Responsibilities

This is an intermediate level position that works on moderately complex projects and assignments under moderate supervision with some latitude for independent judgement and decision making. The Application Support Engineer II works both independently and with peers to provide application support.

 

Job Responsibilities

  • Facilitates and assists with developing, monitoring, maintaining, supporting and upgrading applications
  • Analyzes and tracks issues/technical problems, including diagnosis and root cause analysis.  Resolve, escalate or redirect issues as appropriate
  • Research and develop proposals or plans to resolve application issues
  • Participate as part of team to implement issue resolution
  • Research and implement enhancements that optimize and streamline the application functionality to meet business requirements
  • Communicates timely updates to end-users and stakeholders
  • Create accurate documentation in a timely manner
  • Respectfully addresses situations or communicates decisions to assure stakeholder or end user concerns or needs are met

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science or equivalent experience
  • Minimum of 3-6 years of directly related experience
  • 3-6 years of experience with PeopleSoft Finance and HCM
  • 1-2 years of experience with PeopleTools 8.58, including installation and configuration of PeopleTools Components.
  • 3-6 years of experience with installation of PeopleSoft Update Manager (PUM), building selective adoption packages and change assistant.
  • 3-6 years of experience of working with Microsoft SQL Server database platform and Windows servers.
  • Experience completing at least one major tools upgrade project and updates of PeopleSoft, Weblogic, Tuxedo, Java and other Oracle Critical Update Patches (CPU).
  • Experience with setup and maintenance of SSL/TLS capabilities for all PeopleSoft internal and external communication.
  • Strong analytical skills; ability to solve complex problems
  • Excellent communication skills – both verbal and written
  • Strong facilitation and interpersonal skills
  • Other department-determined skills or experience may be required

 

Preferred Qualifications

  • Experience with PeopleTools 8.59.
  • Knowledge and/or experience with running PeopleSoft on Oracle Cloud Infrastructure
  • Knowledge and/or experience with integrating PeopleSoft with 3rd party Optical Character Recognition (OCR) scanning and other Supply Chain Management (SCM) applications.

Fred Hutch has a mandatory COVID-19 vaccine requirement, with exceptions only for approved medical or religious accommodations.
As a condition of employment, newly hired employees must provide proof of vaccination or initiate the accommodations process before their first day of employment.

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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