Patient Navigator II -Full Time

Job ID
23066
Type
Regular Full-Time
Location
US-WA-Seattle
Category
Allied Health

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures for the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.

 

The Asian American Pacific Islander (AAPI) Patient Navigator assesses and assists patients, families, and caregivers in overcoming practical, tangible barriers to care so patients may fully engage in cancer treatment and care. In this role, the patient navigator:  

  • Works in a fast-paced, dynamic healthcare environment within one or more departments 
  • Helps patients, families, and caregivers overcome barriers to treatment such as financial, transportation, housing, insurance coverage, medication co-pays, emotional support, cultural issues, and complex service needs 
  • Participates in care coordination with other healthcare professionals and community service providers to facilitate timely treatment and care for patients, and to arrange supportive services as needed 
  • Serves as a cultural broker with the medical and other internal teams so that patients receive culturally appropriate care and services
  • Collaborates with diverse community organizations to promote access to care at SCCA
  • Collaborates with others within and outside the organization to provide patient care that is safe, timely, efficient, effective and equitable
  • Helps establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust

Responsibilities

The Asian American Pacific Islander (AAPI) patient navigator provides the following:

  • Assess barriers to care and involve patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health literacy, culture, language, and amount of information desired
  • Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, and financial resources
  • Educate patients and caregivers on the multi-disciplinary nature of cancer treatment, the roles of team members, and what to expect from the health care system 
  • Empower patients by promoting self-management skills and providing information about  resources and referrals 
  • Encourage active communication between patients/families and health care providers to help optimize patient outcomes  
  • Assess patients' capacity to self-advocate. Help patients optimize time with their treatment team by prioritizing questions, clarifying information, etc.
  • Contribute to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by supervisor  
  • Demonstrate empathy and provide information and support within scope of practice; refer to licensed clinicians as appropriate
  • Adhere to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with SCCA policies and procedures
  • Reach out to current AAPI patients in coordination with other Supportive Care service providers, and to incoming new AAPI patients.
  • Follow the AAPI patients as appropriate throughout their treatment, maintaining close relationships with patients and families, assessing and addressing emergent needs, and checking in even when there is not an identified episodic need.
  • Serve non- AAPI patients as training needs require and capacity allows, until AAPI patients-specific responsibilities fill their template. As needed and per the patient navigation supervisor, the AAPI patient navigator will provide cross-coverage for other navigators.  As needed and possible, other navigation team members will provide backup to the AAPI patient navigator. 
  • Serve as an ambassador, educator and cultural broker to the health care teams and other SCCA staff so that AAPI patients receive culturally appropriate care and services, and providers and staff develop enhanced cultural humility.
  • Create collaborative partnerships with community agencies that serve the AAPI community.
  • Assist patients and families with completing medical, financial, or other forms.
  • Guide / participate in AAPI patient outreach activities pertaining to cancer prevention, screening and treatment.
  • Provide consultation and education to AAPI patients, families and caregivers, SCCA providers, and staff, and community members to enhance access to care, research, and positive health oucomes for AAPI patients.
  • In collaboration with Patient and Family Education, develop and maintain a library of AAPI patients culturally and linguistically appropriate educational materials

Qualifications

Required:

  • High school diploma
  • BA/BS in Social Work or other health related field or 3 years of relevant experience
  • Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing
  • Ability to work well with diverse members of multidisciplinary team
  • Good written and oral communication skills; excellent organizational skills
  • Ability to work independently and shift easily from one task to another as needed. Ability to prioritize tasks and problem-solve daily
  • Team player: timely communication, follows through on commitments, demonstrates reliability
  • Oral and written fluency in English
  • Working knowledge of community resources for the greater Puget Sound Region and beyond
  • Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires
  • Familiarity with cultural, health care and social practices in AAPI populations
  • Successful experience in provision of community outreach and social services coordination to AAPI individuals and families
  • Interest in / prior experience with program development, innovation, experimentation

Preferred:

  • BA/BS
  • Oral and written fluency in a language other than English
  • Demonstrated understanding of oncology /medical terminology
  • Established AAPI community relationships
  • Experience in community clinic settings
  • Prior participation in operations research activities

 

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.

Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists. 

 

 

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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