Application Support Specialist I-II

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The only National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch’s global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

 

At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion. 

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The Statistical Center for HIV/AIDS Research and Prevention (SCHARP) at Fred Hutch is a full service statistical and data management center focused on HIV prevention research and COVID-19 vaccine development. SCHARP has an annual budget of over $40 million, more than 180 employees and is currently managing over 40 active phase I – III clinical trials in over 150 clinical sites around the world. SCHARP is seeking an Application Support Specialist I-II.

 

The Application Support Specialist works as part of a team to ensure the proper functioning of critical applications within SCHARP by actively diagnosing and resolving end user help requests and monitoring the application within the system development life cycle and implementing system changes accordingly.

Level I

• Monitor technical support issue queues and respond to requests in a timely manner.
• Manage user accounts and permissions for systems in accordance with Standard Operating Procedures.
• Proactively manage data structures (such as folder hierarchies, metadata, content) within applications to ensure they remain timely and accurate.
• Report feature requests and software issues to system owners.
• Work collaboratively with other departments within SCHARP to ensure secure and accurate use of applications.
• Ensure that production processes are functioning efficiently and effectively.
• Participate in the ongoing development and maintenance of Standard Operating Procedures (SOP).
• Perform regression testing of applications as part of an upgrade or as part of a computer system validation team.
• Participate on computer system validation teams as a technical or system owner.

Level II

• All level I responsibilities
• Work with SCHARP’s Information Technology group evaluating and recommending infrastructure needs concordant with current and future application usage.
• Research, recommend, and implement application monitoring for speed, accessibility, and user activity trends.
• Report feature requests and software issues to system owners. Propose and implement system improvements based on feedback gathered from internal and external users.
• Fine-tune content and tools based on feedback from users.

Minimum Qualifications

• Level I: At least one year experience triaging IT support issues.
• Level II: At least three years of experience providing enterprise application support to end users.
• Knowledge of data architecture principles.
• Experience in computer system monitoring, reporting, and usability.
• Thorough and comfortable with following documentation, testing, and QA processes.
• Excellent problem solving, troubleshooting, organization, time management and communication skills.
• Ability to meet deadlines.
• Demonstrated ability to work independently and as part of a team.
• Customer service experience and excellent verbal and written technical communication skills.

Preferred Qualifications

• Experience working in a regulated environment.
• Experience writing standard operating procedures and work instructions.
• Level II:  Experience managing or coordinating small technical projects.

 

Fred Hutch has a mandatory COVID-19 vaccine requirement, with exceptions only for approved medical or religious accommodations.
As a condition of employment, newly hired employees must provide proof of vaccination or initiate the accommodations process before their first day of employment.

 

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.