Patients Navigator II

Job ID
Regular Full-Time
Seattle Cancer Care Alliance
Allied Health


The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

The Patient Navigator offers individualized assistance to patients, families and caregivers to help overcome health system barriers and facilitate timely access to qualified medical and psychosocial care. Patient navigators serve as a critical link to connect our diverse patient population to local and national resources to meet basic life needs while undergoing cancer treatment. These government and privately funded sources of support (medical transportation, housing, financial concerns, insurance coverage, medication co-pays), are crucial to enabling patients to engage in treatment from the point of diagnosis and throughout the cancer continuum. Furthermore, our patient navigators provide essential cultural brokering and emotional support that also enables our patients to receive the needed medical and holistic care they need.


  • Assess barriers to care and involving patients/families in creating potential solutions to problems, considering patient's physical and emotional status, reading level, health literacy, culture, language, and amount of information desired
  • Identify and arrange internal and/or external resources to meet patient needs. Continually expand knowledge of community and other resources, including immigration, DHSH, and financial resources
  • Educate patients and caregivers on the multi-disciplinary nature of cancer treatment, the roles of team members, and what to expect from the health care system
  • Empower patients by promoting self-management skills and providing information about resources and referrals
  • Encourage active communication between patients/families and health care providers to help optimize patient outcomes
  • Assess patients' capacity to self-advocate. Help patients optimize time with their treatment team by prioritizing questions, clarifying information, etc.
  • Contribute to patient navigation program development, implementation, and evaluation; follow through on special projects and assigned tasks as requested by supervisor
  • Invest and contribute to an evolving model of patient navigation
  • Demonstrating empathy and providing information and support within scope of practice; refer to licensed clinicians as appropriate
  • Adhering to organizational policies and procedures to ensure compliance with HIPAA, privacy, safety, and other regulations; document care provided in accordance with SCCA policies and procedures


• High school diploma
• Ability to communicate effectively and courteously with patients/families from diverse cultural backgrounds; sensitivity to the often stressful situations patients/families are facing
• Ability to work well with diverse members of multidisciplinary team
• Good written and oral communication skills; excellent organizational skills
• Ability to work independently and shift easily from one task to another as needed. Ability to prioritize tasks and problem-solve daily
• Team player: timely communication, follows through on commitments, demonstrates reliability
• Working knowledge of community resources for the greater Puget Sound Region and beyond
• Technical skills in Microsoft Office and other programs (EHR, etc.), as the job requires



• BA/BS in social work
• Experience in working with underserved populations
• Two years working in a hospital or other healthcare setting, especially working with oncology patients and their support persons
• Oral and written fluency in a language other than English

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.


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