Patient Care Coordinator I - Radiology & Procedure Scheduling - Per Diem

Job ID
17462
Type
Regular Per-Diem
Company
Seattle Cancer Care Alliance
Location
US-WA-Seattle
Category
Administrative Support

Overview

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

 

This role is PER DIEM.

Responsibilities

  • Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA
  • Schedules and coordinates patients’ appointments
  • Collects and enters patient demographic and insurance information and enter into registration databases
  • Assists with the financial clearance process as necessary
  • Receives and responds to patient feedback
  • Responds to other patient requests as appropriate
  • Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
  • Communicates with providers, techs, and nurses regarding the patient’s scheduling needs. Notifies or escalates access challenges to appropriate parties as needed
  • Manages and prioritizes scheduling requests
  • Recognizes emergent or urgent requests and initiates appropriate pathways for clinical support

Qualifications

Required:

  • High school graduate or equivalent
  • One year of customer service experience
  • Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
  • Ability to work in a high pressure, time-sensitive, and complex health care environment
  • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
  • Active listening skills
  • Ability to build relationships while maintaining appropriate boundaries
  • Coping skills
  • Strong computer skills and familiarity with MS Office
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
  • Ability to identify and triage issues appropriately
  • Attention to detail to ensure scheduling accuracy

 

Preferred:

  • Bachelor's degree (BA or BS)
  • Previous medical office/hospital experience coordinating physician appointments and patient services
  • Familiarity with medical terminology
  • Bilingual skills
  • Prior experience utilizing an electronic medical record system and/or an automated scheduling system
  • EPIC and/or RIS, or any electronic medical records system
  • Prior experience in a clinical or healthcare setting

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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