• Sr. Business Operations Analyst-Full Time

    Job ID
    15132
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
    Category
    Administrative Support
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    The Business Analyst - Clinical Business Operations/Project Manager (“Analyst”) provides operational support and project management within and across the Division of Clinical Operations to support the Directors of Clinical Operations to achieve the organization’s strategic goals. The scope of responsibilities includes developing staffing modeling and analysis, preparing business plans for strategic initiatives and operational improvements. The incumbent collaborates with process owners, technology owners, and stakeholders to identify project scope, goals, deliverables, and success criteria. This may include traditional project management, project advising for operational staff and/or project coordination/administrative activities in support of a multi work stream effort.

    Responsibilities

    Staffing Modeling and Analysis:

    • Accountability for SWOT analysis, project management, timelines, and success metrics
    • Support the design, implementation, and performance monitoring of staffing standards that deliver both quality of care and cost containment in the Clinical Operations Division
    • Support the development of action plans which enhance standard work and unified best practices in departmental staffing practices, hiring plans, staff scheduling, and the periodic evaluation and refinement of guidelines
    • Support assessment and recommendation of the management tools and functionality required to support staffing best practices
    • Ensuring relevant Stakeholder’s expectations are aligned; coordinating with Stakeholders to ensure projects remain within scope, budget, and schedule


    Strategic Initiatives and Operational Improvements:

    • Proactive analysis of operational performance across the Clinical Operations Division to align operational priorities, strategies and tactics
    • Development of business plans and/or business case reasoning for capital planning which convey the operational, quality, and financial impact of processes, and resources for proposed new services
    • Progress tracking of goals in collaboration with Clinical Operations Leadership
    • Educating, training, and coaching to raise the collective awareness of budget targets, opportunities, and performance metrics
    • Understanding SCCA Policies/Procedures/Practices in order to incorporate relevant knowledge into decision making processes


    Liaison … Support the Directors of Clinical Operations in:

    • Cross-functional collaboration, engagement, and optimization of operational and financial performance with Finance, Quality, IT, Business Analytics, Shared Services and across the Operations Division
    • Diagnosis of existing challenges, identification of improvement opportunities, and planning for new services or resources across the organization
    • Integration and collaboration with partner organizations and other sites of care
    • Mitigation and escalation of cross-departmental issues as appropriate
    • Alignment with the SCCA Strategic Plan, annual goals, and continuous performance improvement to minimize redundancy and leverage synergies
    • Other duties as assigned

    Qualifications

    Required:

    • Bachelor’s degree or 4+ years of equivalent experience
    • Advance knowledge of Project Management methodologies and tools
    • Strong facilitation and decision-making skills
    • Strong analytical, statistical and data-modeling skills
    • Advanced Microsoft Excel skills (graphing, pivot tables, formulas)
    • Ability to identify and initiate efforts to achieve objectives and promotes accountability for results in a timely and cost-effective manner
    • Ability to develop broad influences through robust set of relationships across the organization
    • Strong communication skills; comfortable presenting information to both technical and non-technical audiences
    • High levels of organizational and planning skills
    • Knowledge of data and financial analytics as applied to healthcare


    Preferred:

    • Previous experience in healthcare setting
    • Appreciates the importance of understanding culture in the development, design and evaluation of programs and services
    • Previous experience in oncology
    • Previous experience in systems using Toyota Production System/Lean methodology or similar CPI initiatives
    • Master’s degree in business administration or healthcare related field

    Our Commitment to Diversity

    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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