Clinic House Supervisor

Job ID
14849
Type
Regular Full-Time
Company
Seattle Cancer Care Alliance
Location
US-WA-Seattle
Category
Nursing and Nursing Support

Overview

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


The SCCA House Supervisor (HS) is responsible for ensuring that departments are staffed in accordance with established guidelines, with quality, patient safety and fiduciary expectations in mind. The HS acts as the single point of contact for physicians, departments, nursing and administrative management team, to assist in the timely and accurate placement of patients, and all aspects of patient movement and coordination of care.


The House Supervisor is also responsible for coordinating patient transfers & admissions to the SCCA hospital, University of Washington Medical Center (UWMC), or Seattle Children’s Hospital (SCH). The HS oversees the work of the Transition Coordinator(s) to achieve these goals. The HS works closely with the Administrator On-Call (AOC) to appropriately navigate both routine and unexpected situations that can affect patients or staff.

Responsibilities

Staffing:

  • Directs and supervises the Department Coordinator to implement and adjust staffing plans
  • In coordination with clinical units, deploys and manages resource nurses and staff to units in need of additional staffing
  • Works closely with clinic leaders to reallocate staff resources to best meet the needs of the clinic, when necessary and appropriate
  • Authority and accountability over adherence to staffing policies on all units
  • Coordinate with charge nurses and clinical leaders to deploy Resource RNs to departments in need of supplemental staffing
  • Aides in development of charge nurse’s competencies in determining appropriate and cost-effective staffing
  • Continuously monitors daily operations – integrating data from electronic systems, personal communication, and physical unit round to assure patient care effectiveness, efficiency and satisfaction
  • Rounding routinely 1-2 times per shift
  • Assists staff to understand a more global perspective in decision making
  • Ability to serve as a clinical and administrative coach to assist staff in identifying problems and evaluating patient/family care
  • Actively Participate in DOSH meetings; holds attendees accountable to staffing guidelines and insures collaborative approach to staffing decisions; intervenes with solutions to resolve challenges
  • Provides leadership for effective communication and collaboration between disparate stakeholders to achieve the common goal of safe, high quality patient care
  • Coordinates interdepartmental efforts to facilitate a safe environment for patients, visitors, and staff. Evaluates each situation and implements emergency responses as appropriate

 

Patient Placement:

  • Leads SCCA clinic-wide wide patient flow meeting with charge nurses and central staffing office to expedite patient placement and ensure appropriate staffing levels
  • Maintains ongoing communication with all units, including UWMC and SCH
  • Establishes strong collaborative relationships with charge nurses and nurse managers/ managers in each department and with key physicians and APPs
  • Reviews patient flow data for upcoming one to two weeks and plans for anticipated census in collaboration with Unit leadership


Fiscal Responsibilities:

  • Has authority and accountability to validate personnel decisions when workload targets are either +/-. These would include most efficient and cost effective use of:
    • Per diem personnel
    • On Call personnel
    • Travelers
    • Overtime
    • Resource team
  • Accountable for appropriate use of financial resources including staffing resources
  • Accountable in ensuring adherence to organizational programs and/or initiatives designed to maximize the return on organization financial resources through improvements and service delivery, reduction in expenses, and/or optimization of revenue


General Job Responsibilities:

  • Collaborates with the Administrator on Call in a timely manner of potential disasters or safety issues
  • Assumes leadership role in protecting patients, families, visitors and staff when actual unsafe situations are identified
  • Responds to and effectively manages patient complaints that are escalated to the House Supervisor
  • Participates in quality improvement projects that affect patient flow and staffing
  • Participates as member of various Code response teams and demonstrates effective leadership performing defined response roles
  • Role-models family centered approach to care
  • Role-models collaboration and teamwork to facilitate decision making
  • Exhibits strong interpersonal skills and proven conflict resolution skills
  • Creates and fosters a working environment that promotes effective communication, collaboration, creativity and optimal productivity
  • Maintains clinical knowledge in oncology nursing
  • Uses clinical judgment and collaborative skills to make decisions in the best interest of the patient
  • Supports the purpose and vision of the SCCA

Qualifications

Minimum qualifications:

  • Bachelor of Science in Nursing required
  • Current State of Washington Registered Nurse Licensure
  • Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
  • Experience in one or more areas of medical surgical or critical care nursing
  • Able to communicate effectively both verbally and in writing
  • Proficient computer knowledge and skills with all systems and existing technology relating to staffing and patient flow. Ability to adapt to changing technology requirements.


Preferred qualifications:

  • Charge RN experience
  • Oncology experience in an ambulatory setting
  • At least 5 years of nursing experience

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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