• Quality Improvement and Patient Safety Program Manager

    Job ID
    Regular Full-Time
    Seattle Cancer Care Alliance
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

    Under the general direction of the Associate Director of Quality and Patient Safety, the Quality Program Manager contributes to and supports the organization’s clinical excellence, patient safety and high reliability framework, development, and outcomes. This position will work in a consultative and collaborative manner across the SCCA’s ambulatory clinics and inpatient hospital to support patient safety and quality improvement initiatives. This position contributes to the development of annual quality targets and objectives through data analysis and benchmarking in partnership with the Patient Safety, Infection Prevention, Patient Experience, and ARA teams. The incumbent works with minimal supervision, coordinating, implementing and managing tasks as delegated. This position operates in a matrix environment and works with large, complex work groups.

    Excellent communication skills are required for work with operations leadership and front-line staff to help support quality improvement initiatives. Creativity and strong systems thinking skills are needed for problem solving as well as development of processes and materials in collaboration with diverse workgroups and teams.


    • Maintaining, developing and improving designated aspects of the quality management framework; measurement, monitoring and improvement
    • Ownership of dashboard metrics for out-patient and in-patient falls including data integrity and corrective action planning
    • Oversight and maintenance of NDNQI database for reporting quarterly metrics
    • Conducting event reviews for safety events as assigned, includes RCAs, ACAs and facilitating clinical reviews and process reviews as needed
    • Developing and supporting the achievement of action plans related to quality and safety initiatives
    • Leadership for falls prevention program across ambulatory clinics and SCCA hospital
    • Facilitation of quality improvement initiatives using IHI Model for Improvement and Lean tools
    • Working as a liaison between clinical and administrative groups in coordinating the preparation and presentation of reports related to quality and patient safety
    • Assisting in the preparation and presentation of quality and patient safety information to a variety of audiences and committees



    • BA/BS in related field of study
    • 5 years of relevant work experience in a healthcare environment
    • Current knowledge and experience in healthcare quality and/or patient safety
    • Experience with large scope quality/safety improvement efforts in complex academic setting
    • Experience working in a matrix environment.


    • MA/MS in relevant discipline
    • 3 years of experience working in quality
    • 2 years of clinical experience in an oncology setting
    • Clinical experience
    • RN
    • Experience conducting RCAs for safety events
    • Current knowledge and experience with Lean systems thinking, IHI Model of Improvement, High Reliability, Just Culture

    Please include a cover letter in your application

    Our Commitment to Diversity

    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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