• Gift Processing Specialist

    Job ID
    14315
    Type
    Temporary Full-Time
    Company
    Fred Hutchinson Cancer Research Center
    Location
    US-WA-Seattle
    Category
    Philanthropy and Fundraising
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.


    The 25+ member Advancement Services (AS) team manages and analyzes an extensive donor/prospect database with more than 600,000 constituent and prospect records combined. AS helps maintain and strengthen the Philanthropy infrastructure while stressing the importance of quality data collection, centralized acknowledgement and gift handling, outstanding prospect management and research, valuable analytics and reporting, innovative software integration, campaign readiness, Luminate TeamRaiser web production, and database administration, integrity, and training.


    The Gift Processing Specialist will serve as point of contact for general Gift Services (GS) inquiries, database record updates, gift processing and data management special projects. This person will assist in processing comlex gift transactions from various online and offline sources for gift entry into Raiser's Edge. Besides entering Fred Hutch donations, this individual will assist with letter acknowledgment production as needed. The Gift Processing Specialist will be well-versed in database hygiene best practices and continuously aim to optimize current processes and procedures associated with GS. This role reports to the Director, Gift Services & Data Management.

    Responsibilities

    • Execute the following tasks received in the Gift Services Smartsheet queues, but not limited to:
      • Merging constituent records in Raiser’s Edge and Luminate Online
      • Updating biographical donor information
      • Mailing and emailing preference updates
      • Deceasing constituent records and coding appropriately
      • General gift adjustments (link gift to proposal, pledge, soft credit, etc.)
      • New Raiser’s Edge record creation
    • Monitor and field Gift Adjustment queue in Smartsheet, making necessary changes in Raiser’s Edge and notifying Accounting in a timely manner.
    • Processes complex gift transactions (onsite direct mail, offline credit card, electronic lockbox and high-volume event batches)
    • Responsible for performing quality control checks, review and update gift batches prior to committing batches into Raiser’s Edge
    • Process refunds and make necessary adjustments in Raiser’s Edge, Luminate Online and/or Blackbaud Merchant Services. Sending required correspondence to Accounting for adjustments in PeopleSoft.
    • Records, enters and edits constituent biographical information to insure accurate outputs for reporting, acknowledgements, recognition walls, etc.
    • Works in collaboration with Database Training & Documentation Coordinator on special projects as requested e.g.
      • Mass clean-up projects for Philanthropy departments (Speaker tracking, host committee and cultivation event attendee/registrant, Board of Trustee membership update, etc.)
      • Creation of clean-up queries or reports that uphold database hygiene standards (gender check, deceased/inactive check, etc.)
    • Offer collaborative input for continued development of GS data hygiene best practices and protocols.
    • Provides data management support by implementing procedures, and policies; completing projects in support of AS team
    • Assists and helps colleagues by answering and responding to inquiries in a timely manner.
    • Enhances AS team by accepting ownership of new projects and opportunities with enthusiasm, curiosity and the drive to look for efficiencies.

    Qualifications

    Minimum Qualifications

    • High School graduate or equivalent required; Bachelor’s degree preferred
    • Working knowledge of fundraising concepts, principles, procedures and techniques
    • Excellent editing, grammar and proofreading skills
    • Strong interpersonal and written communications skills to establish and maintain positive working relationships with various groups within Philanthropy
    • Ability to systematically understand workflow processes and suggest constructive improvements
    • Resourceful, self-directed and motivated with ability to handle multiple tasks and synthesize divergent information to improve processes
    • Ability to prioritize and adapt quickly to changing needs
    • Appreciates and embraces team work, new ideas and excited about new process improvements always striving to improve efficiencies.
    • Enjoys working in a team environment and has a proven record of positive contributions to the work of the team
    • Customer service oriented
    • Strong attention to detail and accuracy with solid administrative skills
    • Ability to work independently, multi task & prioritize workload
    • Performance driven with an understanding of how to work collaboratively with cross-functional teams

    Preferred Requirements/Experience

    • Gift and/or data processing experience
    • Non-profit experience
    • Knowledge of banking, fundraising (Blackbaud product suite, Salesforce, Advance, etc.) and/or retail POS systems

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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