• IT Cloud Product Manager II

    Job ID
    14025
    Type
    Regular Full-Time
    Company
    Fred Hutchinson Cancer Research Center
    Location
    US-WA-Seattle
    Category
    Information Technology
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

     

    Center Information Technology (CIT) is looking for an outstanding, customer-focused Cloud Product Manager to join the team.

     

    The Cloud Product Manager II, is accountable for shepherding, launching, upgrading and life cycle management of a portfolio of cloud applications and services (medium to large complexity / scale) for the Fred hutch Cancer Research Center. Through collaboration with scientific and administrative process owners, they hold responsibility for both day-to-day operations and success of the overall product roadmap and how it aligns to the Fred Hutch IT roadmap.

    Responsibilities

    • Investigates, launches and maintains a portfolio of cloud products / applications (medium to high complexity / scale)
    • Facilitate defining product strategy and manage the day-to-day implementation of cloud applications with different technical architectures, different hosting methods (IaaS, SaaS, PaaS)
    • Creates and maintains roadmap for the products within the role’s portfolio; collaborates with key stakeholders to identify enhancements and owns the product backlog
    • Distill business requirements (from high-level objective to actionable requirements) to define scope and functionality of product offering
    • Drive execution of product enhancement and developmetn through the complete define / build / test / launch / review / sunset life-cycle ensuring services meet the desired business objectives
    • Conduct third-party product evaluation and lead integration when necessary
    • Manage operational support processes for product support, including monitoring tickets, vendor SLAs, SOWs, contract, budget and renewals management
    • Own and manage product vendor relationships and licensing agreements
    • Monitor performance of solutions through metrics to provide transparency into application health
    • Adopts a proactive approach to identify risks to product success
    • Ability to prioritize workload effectively, and thrive in a dynamic and complex environment under moderate supervision

    Qualifications

    • Minimum 5 years’ experience in enterprise software in either systems engineering or other customer-facing/technical related role
    • Intermediate business analyst and/or project management skill set, including customer support experience
    • Intermediate knowledge and experience working with different technical architectures, different hosting methods (IaaS, SaaS, PaaS)
    • Intermediate ability to manage vendors, support contracts, negotiate SLAs
    • Prior experience effectively leading and managing collaborative, cross-functional relationships
    • Some change leadership skills (i.e., ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)
    • Ability to build relationships with customers and discern what’s critical to them
    • Ability to generate ideas for how software tools can make our customers more successful
    • Excellent written, communication and presentation skills
    • BS in Computer Science, Engineering or related field desired
    • ITIL/ITSM foundation certified a plus

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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