The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The IT Service Desk (ITSD) Technician III performs a high level of technical support for incoming calls, email, walk-in, Self-Service and Skype requests for IT related support as well as performing application and hardware installations, support of workstation hardware and software, resolving desktop/laptop and peripheral computing-related problems. They will act as an internal department escalation point for ITSD Technicians I and II. The ITSD Technician III will also mentor and coach Level I and II technicians as well as work independently maintaining their work queue and assisting other team-mates with their work queue as necessary. This role may be required to work after-hours and/or on weekends and will perform other duties as assigned.