• IT Service Desk Technician I

    Job ID
    13707
    Type
    Regular Full-Time
    Company
    Seattle Cancer Care Alliance
    Location
    US-WA-Seattle
    Category
    Information Technology
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    The IT Service Desk (ITSD) Technician I performs technical support for incoming calls and email requests for IT related support as well as performing application and hardware installations, support of workstation hardware and software, resolving desktop/laptop and peripheral computing-related problems. The technician will also assist in the set up and operation of audio-visual equipment as required.

    Responsibilities

    • Answer incoming calls/emails for IT related support in a timely manner
    • Manage tickets in queue in accordance to established Service Levels
    • Perform on-site Deskside support as necessary
    • Provide exceptional customer service at all times
    • Resolve the technical issue(s) presented in support tickets and provide clear, concise documentation on the resolution for each request
    • Provide updates to customers at regular intervals on ticket status

    Qualifications

    Required:

    • High School diploma or equivalent
    • Knowledge of Windows 7/10 Operating System including: Install, troubleshooting and configuration
    • Knowledge of Microsoft Office 365 programs including Microsoft Outlook
    • Knowledge of supporting Citrix and Virtual environments
    • Knowledge of network shares and permissions
    • Knowledge of network topology and client configuration for connectivity via VPN, Terminal Services, RDP, DHCP or Static network connection
    • Have excellent written and oral communication skills
    • Regular and punctual attendance


    Preferred:

    • 1 year of relevant experience
    • College level Information Technology course completion
    • A+ Certification

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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