• CTMS Training Program Manager

    Job ID
    Regular Full-Time
    Fred Hutchinson Cancer Research Center
    Clinical Research Support Services
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

    The CTMS Program Office is a tri-institutional office housed within the Fred Hutch Research Administration department providing implementation and operational support services for the OnCore Clinical Trial Management System (CTMS) that is jointly managed by the Fred Hutch, the University of Washington and the SCCA.  


    The CTMS Training Program Manager will be responsible for developing and implementing a comprehensive training program that will serve to educate clinical research staff, clinical research administrative offices, and faculty, on how to effectively utilize the enterprise CTMS for study lifecycle management, subject lifecycle management and reporting, in adherence with institutional policies and procedures, and federal regulations, as well as related-internal systems and services that support clinical research.


    The Program Training Manager will develop original trainings as well as integrate existing training materials from the CTMS vendor and other sources. The incumbent will deliver in-person trainings to research staff as well as support subject matter experts (SMEs) who will present trainings. This role is outward facing and requires exceptional customer service, communication and relationship building skills. This position will report to the CTMS Program Office Director.


    • Provides training and communications on all CTMS workflows based on institutional requirements, industry best practices, and regulatory requirements
    • Identifies, cultivates and maintains SMEs to serve as resources for materials and training facilitators
    • Delivers training on an ad hoc and ongoing basis to faculty and research staff
    • Develops and disseminates training videos, job aids and other tools for clinical research study teams to use for the management of clinical trials, including multi-center investigator initiated and industry sponsored clinical trials
    • Communicates and provides training regarding changes to existing CTMS workflows and new CTMS capabilities
    • Directs the content for Brown Bag events, Webinars and institution-wide study staff meetings, based on identified training gaps and changes to existing practices and functionality
    • Provide content to websites, newsletters and other CTMS-related forums as requested
    • Develops and issues weekly Tips & Tricks training material to study teams
    • Conduct at-the-elbow training and small group sessions as requested by study team members
    • Leads the development of a role-based training requirement matrix, as well as a system to track staff training
    • Identifies and utilizes existing training resources from commercial and academic entities, and designs training to fill gaps and institution-specific training needs
    • Designs orientation for new CTMS study team and administrative office staff
    • Designs and carries out periodic training needs assessments
    • Continuously monitors, evaluates and adjusts the training program based on user feedback and emerging issues; presents findings to leadership and makes recommendations regarding minimum training requirements


    • Bachelor’s Degree; Master’s degree in Adult Education & Training, MHA, MPH or another related field preferred
    • Minimum 3-5 years working in an academic clinical research environment
    • Clinical research related certification preferred
    • Knowledge of clinical trials lifecycle and CTMS-based workflows
    • Knowledge of OnCore CTMS preferred
    • Knowledge of regulations and guidelines that govern clinical research and manufacturing, including but not limited to FDA, cGCP, and cGMP regulations
    • Familiarity with adult learning principles
    • Experience developing training modules for classroom and online instructional modalities and delivering trainings to multi-disciplinary audiences, including physicians, administrative offices and research staff
    • Experience identifying and implementing existing training resources, and conducting training needs assessments and evaluations
    • Previous background cultivating SMEs
    • Skilled in developing, organizing and running large multi-day training events
    • Experience with tools such as Microsoft Publisher, Camtasia, and the Adobe publishing suite
    • High level of reliability and flexibility, with the ability to self-direct and handle multiple moving parts and high-volume complex issues while exercising thoughtfulness and independent sound judgement when planning and implementing assigned duties
    • Excellent communication (written and oral), customer service, collaboration, interpersonal and relationship building skills 
    • Superior organizational skills and attention to detail mindset 
    • Proven ability to work effectively with a diverse group of stakeholders, including the operations team, cross functional team members, external partners/vendors, leadership, and personnel at various levels in the organization 

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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