• Service Line Manager

    Job ID
    Regular Full-Time
    Seattle Cancer Care Alliance
    Project Management
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    The Service Line Manager, Blood and Marrow Transplantation, is responsible for overseeing program development across multiple sites of practice (SCCA, UWMC, SCH) and all disciplines in the disease groups within their service line. This position is responsible for leading the development of the service line strategic plan across all Performance Commitment dimensions (e.g., highest quality care, financial stewardship, research, growth, access, and people). As the value stream manager, this position leads collaborations with all disease group stake holders to ensure patients receive the most effective, efficient, safest, and highest value service across the continuum of care. The Service Line Manager develops and maintains knowledge of critical events that could impact scientific, regulatory, and other oncology practice changes in the industry. 


    • Strategic Leadership: Lead the development and execution of strategic planning for the disease group(s) while ensuring the plan supports the overall mission and priorities of SCCA as a whole.
    • Knowledge of Service Line Capability: Gain deep understanding of the current state and capability of the service line as well as those of local, regional and national competitors.
    • Value Stream Knowledge: Gain deep understanding of practice standards, resource needs, and productivity output for the disease groups within the service line. 
    • Ensure Competitive Edge: Identify critical gaps or new innovative offerings to assure that the care and services offered, position both the service line and the organization as a whole for success.
    • Communication: Responsible for communicating clearly and regularly with SCCA and UWMC Administration and Service Line Physician Leaders keeping them well apprised of service line project status and decisions. 
    • Analytics & Data: Analyze, interpret, display, and communicate performance metrics to administrative and clinician leaders particularly in the areas of growth, access, operational activity volumes, and research clinical trials enrollments.
    • Highest Value Services: Identify and recommend improvements to patient services, hand offs, and flow for the purposes of achieving the highest possible value (high quality, low cost) to the patient and third party payers. 
    • Referral Management: Implements and monitors the key components of the referral process and referring provider relationships.
    • Outreach Management: Liaisons with community, regional and national networks, including professional societies and governmental representation on local, state and national levels, and vigilance for health care reform activities.


    Required Skills, Knowledge, and Abilities:

    • Business & Management: Basic understanding of budgets and work unit operations.
    • Critical Thinking: Ability to synthesize a large amount of information and anticipate needs, draw accurate conclusions.
    • Problem Solving: Ability to grasp details of situation quickly and convert thinking from listening & learning to volunteering and facilitating solutions.
    • Systems Thinking: Ability to understand the flow of a process, how all pieces fit together, and how making a change will impact the entire system.
    • Data Analytics: Ability to understand data and how best to use it to gain a deeper understanding of what is happening or to make decisions.
    • Communication: Ability to communicate verbally, in writing, or through other forms of visualization to effectively convey an idea, concept, or specific information.
    • Facilitation: Ability to increase the likelihood, strength, or effectiveness of the outcome of a diverse group.
    • Presentation Skills: Ability to present complex information in a way that effectively engages administrators and clinical leaders and provides a solid basis for understanding & decisions.
    • Emotional Intelligence: Ability to manage one’s own emotions and the emotions of others and apply them towards thinking and problem solving.
    • Ability to Work Vertically and Horizontally: Ability to work with people of various educational, professional, and organizational differences.
    • Microsoft Word, Excel, and PowerPoint: High level of proficiency.


    Preferred Skills, Knowledge, and Abilities:

    • Financial Analytics: Understanding of the basic components of financial statements and financial elements
    • Payer Contracting: Understanding of the components and elements of contracting.
    • Research Business: Basic understanding of clinical trial startup, budgeting, and execution.
    • Oncology Business: Understanding of types and treatments.
    • Tableau Functionality: Understanding of data visualization and analytic capability.

    Education and Experience requirements:

    • Bachelors degree required (Masters in Business, Health Care, or Public Health Administration preferred)
    • Two years of relevant experience in health care setting

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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