• Quality Improvement Specialist

    Job ID
    Regular Full-Time
    Seattle Cancer Care Alliance
  • Overview

    The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.


    This dual role will be divided in to half Patient Relations, half Quality Data Abstractor. For Patient Relations, this role will address patient complaints, directly working with patients, caregivers and SCCA staff and providers. For Data Abstraction, this role will support internal and external requirements to obtain patient-level data from unstructured data sources.


    • Answers calls and responds to emails from patients/family members and SCCA staff
    • Resolves patient and family requests that can be addressed within 24 hours
    • Triages quality of care concerns and assigns cases to Patient Experience Specialists
    • Drafts written correspondence to patients as needed in accordance with regulatory timeframe
    • Master how to find quality data elements in all administrative and clinical data systems
    • Accurately abstract clinical and adminstrative data elements in support of quality improvement activities and external reporting requirements


    • B.S. degree with a major in biological science, medical technology or related discipline.
    • 2-5 years of cellular or biological manufacturing experience including quality assurance responsibilities
    • Working knowledge of cGMP/cGTP regulations
    • Knowledge of hospital and healthcare systems and/or experience in an academic cancer center
    • Experience in quality improvement
    • Familiarity with electronic medical records
    • Proficiency in using Excel to capture and communicate data
    • Strong attention to detail
    • Experience in customer service
    • Demonstrated ability to communicate clearly, effectively and professionally in person and in writing

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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