• Associate Director of Process Improvement

    Job ID
    Regular Full-Time
    Fred Hutchinson Cancer Research Center
    Executive and Management
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

    Process Improvement at Fred Hutch enables positive business outcomes by being a center of excellence for continuous operational improvement. The Associate Director, Process Improvement is responsible for providing leadership, coordination, and management to enable the team to deliver excellent results. This position will drive the process improvement program at Fred Hutch and help identify center wide areas of strategic opportunity and cross-functional improvement initiatives within administration. The position will utilize process improvement methodologies that increase efficiency and effectiveness in business operations. The Associate Director will actively participate in process improvement initiatives through project work, facilitation, consultation, education and reporting. The person will partner and work collaboratively with the Strategy team and other key stakeholders to implement best practices across the institution.


    Process Improvement

    • Manages an organization-wide process improvement program
    • Leverages continuous improvement tools and methodologies to clearly define current state processes, drive out waste and redundancies and improve processes
    • Manages all aspects of the portfolio of process improvement projects, including improvement initiatives, training and tool development
    • Helps teams identify measures of success; monitors project outcomes
    • Leads collaboratively and acts as a process improvement thought leader and works across many disciplines and functions
    • Coordinates with the Strategy team, internal risk committee, and an advisory group comprised of the Executive Leadership Team to identify and prioritize process improvement projects
    • Provides guidance and project management to aid in program delivery
    • Provides process improvement training to project teams and other stakeholders as needed
    • Develops and shares process improvement tools

    Leadership and Collaboration

    • Coordinates with Director of Strategy to develop and implement an annual operating plan for the process improvement office, including measurable goals, in service of the overarching Fred Hutch strategic plan and departmental and divisional plans
    • Provides coaching, direction, guidance and consultation to ensure development of a process improvement culture
    • Identifies best practices and opportunities for continuous improvements in various functional areas
    • Partners and builds strong relationships with staff across the institution to facilitate and execute projects
    • Provides process improvement trainings in a variety of format and skill levels
    • Develops metrics to evaluate the impact of process improvement initiatives on the achievement of organizational objectives



    • Bachelor’s degree in Business, Finance, Healthcare Administration, or related degree
    • Minimum 5 - 7 years of experience in leading process improvement projects, teams and/or initiatives in a technically and operationally complex business
    • Successful leadership in executing continuous process improvement efforts and enabling efficiency, effectiveness
    • Certification in Six Sigma or LEAN or similar process improvement technique
    • Experience training diverse groups in improvement techniques
    • Experience with Microsoft Office Suite


    • Masters degree in Business, Finance, Healthcare Administration or related degree
    • Deployment of process improvement initiatives in non-manufacturing settings

    Operational and Professional Skills

    • Strong knowledge of program, process, and change management techniques; structured approaches to problem solving, decision making, and business strategy
    • Strong business acumen across a professional services organization
    • Experience in multiple process improvement methodologies and best practices
    • Experience driving process improvement initiatives
    • Advanced interpersonal, oral, and written communication skills
    • Creative problem solving and strong facilitation skills
    • Able to work collaboratively with multiple types of teams and foster a participatory environment
    • Builds and maintains strong relationships
    • Takes a proactive approach to dealing with ambiguity, seeks out and creates clarity
    • Ability to complete multiple tasks, set priorities, and make adjustments as needed

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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