Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first and largest cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Fred Hutch offers our scientists and investigators a multi-million-dollar Core Facilities program. Core Facilities are centralized shared resources that provide access to cutting-edge technologies, instruments, services as well as expert consultation for scientific and clinical investigators. Each of our fifteen core facilities is a discrete unit within the institution with dedicated personnel, equipment, and space for operations.
We are looking for a dynamic leader to join our Shared Resources Administrative (“SRA”) team as our Shared Resources – IT Business Operations Manager. This role is highly visible and will work both independently and manage two System Analysts who provide Help Desk and IT related project support for approximately 180 team members and 250+ devices.
This position reports to the Shared Resources (“SR”) Director of Operations and will:
This role requires a unique blend of talents: Inspiring leadership and supervision skills, insightful Data Analysis skills, in-depth Project Management and Business Analysis skills, strong IT Technical knowledge, superior Customer Service and the ability to see and communicate the “big picture” to varied audiences.
Leadership & collaboration skills are a must: The SR IT Business Operations Manager oversees the SR Helpdesk/Systems Analysts who support installation, implementation, administration and support of user desktop, laptops, tablets, mobile devices, printers and all related endpoint hardware and software for SR 180 team member user community. This role will ensure timely and effective resolution of incidents and service requests and act as an escalation point for customer and technical issues, conflict resolution and clarification of processes. Additionally, the SR IT Business Operations Manager must possess extensive endpoint support and customer service experience, a strong work ethic and attention to detail.
This Shared Resources – IT Business Operations Manager is expected to learn the IT functional and business processes at a detailed level and leverage this knowledge when gathering and documenting business requirements from users, designing business processes, creating application specifications and serving as a liaison between the core/business stakeholders and various technical groups (inside and outside SR). From time to time, there may be resource constraints when this role will engage outside Project Management services and act as a key stakeholder and project liaison/spokesperson to ensure successful execution of SR projects.
This is an incredibly exciting and pivotal time to join Fred Hutch and the Shared Resources team. This role will be a key player in our Office 365 rollout, Center-wide BI initiative, refresh of the SR website, Tableau modeling, SharePoint interfaces and much, much more.