• IT Business Operations Manager - Shared Resources

    Job ID
    Regular Full-Time
    Fred Hutchinson Cancer Research Center
    Information Technology
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first and largest cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.


    Fred Hutch offers our scientists and investigators a multi-million-dollar Core Facilities program. Core Facilities are centralized shared resources that provide access to cutting-edge technologies, instruments, services as well as expert consultation for scientific and clinical investigators. Each of our fifteen core facilities is a discrete unit within the institution with dedicated personnel, equipment, and space for operations.

    Job Summary:

    We are looking for a dynamic leader to join our Shared Resources Administrative (“SRA”) team as our Shared Resources – IT Business Operations Manager. This role is highly visible and will work both independently and manage two System Analysts who provide Help Desk and IT related project support for approximately 180 team members and 250+ devices.



    This position reports to the Shared Resources (“SR”) Director of Operations and will:

    1. Serve as technical sponsor to drive selected SRA projects; providing project oversight and ensuring each project meets its stated objectives and deliverables
    2. Use various data sources and software applications to extract data, create dashboards and custom reports and provide in-depth analyses/recommendations to SR leadership
    3. Provide overall leadership and IT vision to all SR team members
    4. Manage the SR day-to-day IT operations, staff, including vendors and contractors
    5. Partner with SR Core Directors, and their teams, to ensure select instruments remain operational and are compliant with Center Information Security standards
    6. Collaborate and liaise with various Center IT departments, building strong partnerships for the advancement of Center goals and initiatives. Advocate for solutions that will meet SR core and department needs
    7. Provide IT Helpdesk support and other duties when needed

    This role requires a unique blend of talents: Inspiring leadership and supervision skills, insightful Data Analysis skills, in-depth Project Management and Business Analysis skills, strong IT Technical knowledge, superior Customer Service and the ability to see and communicate the “big picture” to varied audiences.

    Leadership & collaboration skills are a must: The SR IT Business Operations Manager oversees the SR Helpdesk/Systems Analysts who support installation, implementation, administration and support of user desktop, laptops, tablets, mobile devices, printers and all related endpoint hardware and software for SR 180 team member user community. This role will ensure timely and effective resolution of incidents and service requests and act as an escalation point for customer and technical issues, conflict resolution and clarification of processes. Additionally, the SR IT Business Operations Manager must possess extensive endpoint support and customer service experience, a strong work ethic and attention to detail.


    This Shared Resources – IT Business Operations Manager is expected to learn the IT functional and business processes at a detailed level and leverage this knowledge when gathering and documenting business requirements from users, designing business processes, creating application specifications and serving as a liaison between the core/business stakeholders and various technical groups (inside and outside SR). From time to time, there may be resource constraints when this role will engage outside Project Management services and act as a key stakeholder and project liaison/spokesperson to ensure successful execution of SR projects.


    This is an incredibly exciting and pivotal time to join Fred Hutch and the Shared Resources team. This role will be a key player in our Office 365 rollout, Center-wide BI initiative, refresh of the SR website, Tableau modeling, SharePoint interfaces and much, much more.


    Minimum Qualifications

    • Bachelor’s Degree in Information Technology, Computer Science, Engineering or other related field; or equivalent work experience. MBA a plus.
    • 5 years’ experience managing staff including both performance management and mentoring
    • Demonstrated leadership abilities in a team environment with a proven record of positive contributions to the work of the team/project
    • 4+ years of IT Business Analysis/Application Analysis experience managing Enterprise applications; in a research or healthcare institution preferred. Experience integrating with PeopleSoft helpful.
    • Proven ability to work with business stakeholders to elicit, analyze, communicate, document and validate systems requirements both functional and non-functional.
    • Experience using SharePoint for document and records management, workflows and metadata management
    • Ability to develop and execute test cases
    • Strong organizational, analytical, problem solving and communication skill
    • Ability to understand users’ requirements and write technical specifications
    • Ability to communicate clearly with stakeholders in a timely manner both in writing and verbally. Transferring knowledge in a manner that is understood by the non-IT customer.
    • Ability to identify and define problems, collect data, establish facts and draw valid conclusions
    • Ability to work in a team environment, with significant day to day contact with user groups, internal developers, external developers, Center IT departments, and consultants
    • Ability to identify when expertise or knowledge is needed from others
    • Computer literacy with databases, word processing, spreadsheets, data visualization applications (Tableau) and all software included in Microsoft Office including Visio
    • ITIL foundation certified desired

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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