• Finance Application Support Engineer IV

    Job ID
    11809
    Type
    Regular Full-Time
    Company
    Fred Hutchinson Cancer Research Center
    Location
    US-WA-Seattle
    Category
    Information Technology
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

    Responsibilities

    The Application Support Engineer (ASE) IV is a senior technical leader and architect on the Cloud Services team, operationalizing the “cloud-first” strategy, driving holistic solutions for complex operational issues, mentoring less experienced team members, providing technical thought leadership and organizational support for the success of the team. The ASE IV is responsible for evaluating cloud solutions and determining future requirements, as well as, identifying and mitigating gaps in the current  on-premise enterprise architecture and application portfolio. This role serves as a subject-matter expert on the Fred Hutch core infrastructure and leads technical integrations with the existing on-premise architecture. They are responsible for taking new solutions and mapping them back to the infrastructure and business processes at Fred Hutch.

    The Application Support Engineer IV reports to the Cloud Services Manager.

    • Drive the overall strategy for “cloud-first” adoption, including leading operational efficiency to ensure service delivery, business continuity and scalability
    • Proactively identify, communicate, and drive resolution of complex issues impacting optimal service delivery
    • Lead developing, implementing, monitoring and improving standards or best practices that will optimize the overall architecture and supported solutions in the Cloud Services portfolio, e.g. operations and support model, integrations with other cloud products and existing Fred Hutch architecture
    • Identify and develop required dashboards to provide transparency into application health
    • Lead the technical evaluation, architecture, research, design and planning for the implementation of large scale cloud solutions
    • Provide technical thought leadership, coaching, mentoring and training to team members, including creating and maintaining the required knowledge base and documentation
    • Develop and support effective team interactions through open and honest communication, receptive to feedback, mentoring, and developing others
    • Adapt to the rapidly changing needs of operations, technologies, teams and the organization
    • Research, propose and implement enhancements to application design to meet business requirements and improve application reliability

    Qualifications

    • BA/BS Computer Science or related field or equivalent professional experience
    • 9+ years’ experience successfully working in a System Administration or System Engineer role in a complex environment
    • Expertise and experience in different cloud-based technical architectures, different hosting methods (IaaS, SaaS, PaaS)
    • Expertise and experience desired in financial applications, such as PeopleSoft, Oracle HCM & CRM, Hyperion, OnBase
    • Expertise and experience desired in data analytic and visualization software, such as Information Builders Web Focus and Tableau
    • Working knowledge of systems integrations, architecture and ability to partner with stakeholders and architecture to map and diagram business processes, workflows and provide details on complex system subject matters
    • Strong analytical skills; ability to solve complex problems
    • Excellent communication skills – both verbal and written
    • Strong facilitation and interpersonal skills
    • Proven hands-on experience deploying and maintaining complex, custom, multi-tiered application systems in a complex, global, online healthcare group
    • Experience and ability with Microsoft SQL server, particularly for data driven web applications
    • Scripting experience in bash, powershell or Windows batch nice to have
    • Experience troubleshooting application functionality and performance problems in all major web browsers and mobile devices

    Preferred Qualifications:

    • Application support in a healthcare and/or medical or scientific research environment
    • Broad range of technical skills covering systems, security, and applications
    • Postgres, Ingres, SQL Server, MongoDB, or other database familiarity
    • Cloud native Database experience
    • Security best practices knowledge

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.

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