Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here
The Center IT Service Desk team at Fred Hutch is responsible for the requisition, installation, administration, and support of desktop and laptop computers, peripherals, printers, mobile devices, pagers, and all related endpoint hardware and software office and laboratory settings on the campus.
As an IT Service Desk Engineer, you will work closely with the Hutch community to deliver high quality customer service and technical support. The ideal candidate for this position is customer-focused and technically-strong. They will resolve a wide variety of computing-related problems and provide end users with complete client-side solutions. The IT Service Desk Engineer reports to the IT Operations Manager.
The IT Service Desk Engineer provides endpoint support and maintenance within the desktop computing environment in the organization. This includes, but is not limited to, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software to ensure optimal workstation performance. Additional responsibilities include, but not limited to:
Working Conditions & Physical Requirements