• Application Support Engineer IV

    Job ID
    Regular Full-Time
    Fred Hutchinson Cancer Research Center
    Information Technology
  • Overview

    Cures Start Here. Fred Hutchinson Cancer Research Center (Fred Hutch), home of three Nobel laureates, is an independent, nonprofit research institution dedicated to the development and advancement of biomedical research to eliminate cancer and other potentially fatal diseases. Recognized internationally for its pioneering work in bone-marrow transplantation, Fred Hutch’s five scientific divisions collaborate to form a unique environment for conducting basic and applied science. The Fred Hutch, in collaboration with its clinical and research partners, the University of Washington and Seattle Children’s, is the only National Cancer Institute-designated comprehensive cancer center in the Pacific Northwest. Careers Start Here.


    The Application Support Engineer (ASE) IV is a senior technical leader and architect in the Cloud Services’ team, operationalizing the “cloud-first” strategy, driving holistic solutions for complex operational issues, mentoring less experienced team members, providing technical thought leadership and organizational support for the success of the team. The ASE IV is responsible for evaluating cloud solutions and determining future requirements, as well as, identifying and mitigating gaps in the current enterprise architecture and application portfolio. This role serves as a subject-matter expert on the Fred Hutch core infrastructure and leads technical integrations with the existing on-premise architecture. They are responsible for taking new solutions and mapping them back to the infrastructure and business processes at Fred Hutch.



    The Application Support Engineer IV reports to the Cloud Services Manager.


    1. Drive the overall strategy for “cloud-first” adoption, including leading operational efficiency to ensure service delivery, business continuity and scalability
    2. Proactively identify, communicate, and drive resolution of complex issues impacting optimal service delivery
    3. Lead developing, implementing, monitoring and improving standards or best practices that will optimize the overall architecture and supported solutions in the Cloud Services portfolio, e.g. operations and support model, integrations with other cloud products and existing Fred Hutch architecture
    4. Identify and develop required dashboards to provide transparency into application health
    5. Lead the technical evaluation, architecture, research, design and planning for the implementation of large scale cloud solutions
    6. Provide technical thought leadership, coaching, mentoring and training to team members, including creating and maintaining the required knowledge base and documentation
    7. Develop and support effective team interactions through open and honest communication, receptive to feedback, mentoring, and developing others
    8. Adapt to the rapidly changing needs of operations, technologies, teams and the organization
    9. Research, propose and implement enhancements to application design to meet business requirements and improve application reliability


    Minimum Qualifications

    • BA/BS Computer Science or related field or equivalent professional experience
    • 9+ years’ experience successfully working in a System Administration or System Engineer role in a complex environment
    • Expertise and experience in different cloud-based technical architectures, different hosting methods (IaaS, SaaS, PaaS)
    • Strong analytical skills; ability to solve complex problems
    • Excellent communication skills – both verbal and written
    • Strong facilitation and interpersonal skills
    • Proven hands-on experience deploying and maintaining complex, custom, multi-tiered application systems in a complex, global, online healthcare group
    • Experience and ability with Microsoft SQL server, particularly for data driven web applications
    • Scripting experience in bash, powershell or Windows batch 
    • Experience troubleshooting application functionality and performance problems in all major web browsers and mobile devices

    Preferred Qualifications

    • Application support in a healthcare and/or medical research environment
    • Broad range of technical skills covering systems, security, and applications
    • Postgres, Ingres or other database familiarity
    • Security best practices

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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