• CTMS Protocol Operations Coordinator

    Job ID
    Regular Full-Time
    Fred Hutchinson Cancer Research Center
    Clinical Research Support Services
  • Overview

    Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.


    The Clinical Trial Management System (CTMS) is a commercial software system, OnCore, that supports clinical research functions across Fred Hutch, the University of Washington (UW) and the Seattle Cancer Care Alliance (SCCA). The system is managed by a Program Office that is responsible for maintaining and disseminating system user training and process documentation. The CTMS Operations Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our CTMS customer accounts might face with accuracy and efficiency. This position will provide support for operational process workflows as it relates to the CTMS, and will work across the organization’s clinical research offices to align CTMS operations with institutional processes and requirements.


    • Identify and resolve operational issues within the defined schedules and service level agreements.
    • Analyze root causes of operational malfunctions and provide resolutions.
    • Handle escalated issues and follow-up on outstanding issues promptly directly with users and/or external department administrators.
    • Develop processes and Standard Operating Procedures (SOPs) as preventive measures and document issue resolution procedures.
    • Contribute to business meetings and report on issue status.
    • Coordinate with FH, UW and SCCA stakeholders to ensure system processes support institutional and regulatory compliance.
    • Train users on the use of the CTMS
    • Create and maintain user documentation


    Minimum qualifications

    • 3-5 years experience in clinical research
    • Bachelor’s Degree
    • Strong customer service skills
    • Skills with use of Microsoft Word Office Suite, such as Word and Excel
    • Strong quantitative and analytical skills
    • Collaborative worker and teambuilding ability
    • Able to work under a flexible schedule
    • Knowledge of content management systems
    • Familiar with academic research environment

    Preferred qualifications

    • Information system management experience
    • CTMS experience, preferably OnCore experience
    • Clinical research related certification preferred
    • Familiarity with project management tools and techniques
    • Strong verbal and written communication skills

    Our Commitment to Diversity

    We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


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