Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first and largest cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
The basic duties of an Operations Customer Support Specialist are to manage the flow of a workplace and optimize day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Detail-oriented with the ability to look at the bigger picture. In order to determine where improvements can be made in business procedures, the Operations Specialist is responsible for tracking and analyzing important reports. Examples of such reports are budgets, operation activity and department metrics. The Operations Specialist will use them to determine trends and variances and identify areas in which positive changes can be made. In order to create an accurate depiction of business objectives, it is essential that an Operations Specialist identifies the needs of the customer. They can achieve this by observing the consumers, collecting surveys and then analyzing customer feedback. The Operations Customer Support Specialist serves as the liaison between all departments to achieve a cohesive end result.