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Systems Engineer

Systems Engineer

Job ID 
10417
Type 
Regular Full-Time
Company 
Fred Hutchinson Cancer Research Center
Location 
US-WA-Seattle
Category 
Information Technology

More information about this job

Overview

Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here

 

Under general supervision, the Systems Engineer (SE) is expected to ensure the stability, integrity, and efficient operation of infrastructure systems that supports core organizational functions; and complete routine assignments and/or project tasks. The SE provides operational support for authentication, monitoring, messaging and collaboration systems; servers, storage and data protection systems. S/he is responsible for monitoring, maintaining, supporting, and optimizing all operating systems and infrastructure systems’ performance to identify, resolve and communicate issues. The Systems Engineer implements small-to-medium scale systems. While the work assignments of the SE will typically follow existing solutions, s/he must be able to recognize and respond to complex and non-routine issues and assist with complex assignments.

 

Reporting

The Systems Engineer reports to the Systems Engineering Manager.

Responsibilities

May perform some or all of the following responsibilities:

  • Fulfill day-to-day operational tasks associated with maintaining infrastructure systems.
  • Serve as technical lead or as team member for moderately complex projects to provide new or improved infrastructure services.
  • Install/build, configure, administer, and decommission infrastructure systems, including upgrades, patches and migrations.
  • Provide 24/7 on-call support for mission critical infrastructure systems on a rotating basis.
  • Create, modify, and delete user accounts using the Account Management System.
  • Provide Tier 2 Support of infrastructure systems.
  • Monitor and report on infrastructure systems’ usage, capacity and availability. Set appropriate monitoring and alerting levels for infrastructure systems.
  • Respond to incidents and service outages to restore service interruptions in a timely manner. Fulfill service requests in the most supportable and expedient way.
  • Monitor and tune infrastructure systems for optimal performance.
  • Control and limit infrastructure systems’ access in compliance with security policies and best practices to maintain system integrity.
  • Create and maintain current and accurate technical documentation and diagrams.
  • Develop and nurture relationships and collaborate with other members of IT staff and end users to resolve technical challenges.
  • Participate in hardware / software evaluations for infrastructure systems.
  • Participate in Design Reviews to ensure reasonable and supportable solutions.
  • Follow and offer improvements for departmental processes such as change management, incident management, and problem management.
  • Perform assigned tasks to improve processes, meet departmental goals.
  • Analyze, troubleshoot, and resolve infrastructure systems’ issues.
  • Identify opportunities and suggest methods to improve operational efficiencies.
  • Eliminate manual routine tasks via configuration management and automation tools.
  • Create and lead system and disaster recovery tests.
  • Identify and train in technical area(s) to develop expertise.
  • Mentor entry level staff.
  • Perform moderately complex planned maintenance after-hours/weekends as required.
  • Perform other duties as assigned.

Qualifications

Professional Skills

  • Ability to effectively prioritize work, juggling daily support responsibilities with project driven tasks.
  • Ability to analyze and provide creative solutions for technical problems of moderate complexity.
  • Ability to interact successfully and communicate clearly. Able to exercise a high degree of discretion and judgment.
  • Pursue continued professional and technical education and training.
  • Ability to work and collaborate in a complex and dynamic environment.
  • Promote a positive and safe work environment.
  • Strong work ethic, self-directed, and resourceful.

Minimum Qualifications

  • BS in Computer Science, Engineering or related field desired; or equivalent work experience.
  • Five plus years of system administrator or engineer experience in an enterprise with increasing responsibilities. 
  • Five plus years of experience supporting server operating systems.
  • Two plus years of experience building and supporting virtual servers. 
  • Advanced skills with server operations systems, such as Microsoft Server, CentOS, Open SUSE, RHEL or SLES.
  • Expert skills administering Microsoft Active Directory and WINS; experience of multiple OSes authenticating to AD.
  • Experience using Python or PowerShell programming for system administration.
  • Advanced skills with reviewing and using logs.
  • Intermediate technical knowledge of current software protocols, and Internet standards, including DHCP, DNS, LDAP, NTP, SMTP, SNMP, and SSH.
  • Strong multi-faceted, analytical troubleshooting and problem solving skills.
  • Working technical knowledge of storage and storage protocols (iSCSI, NFS, and CIFS).
  • Working technical knowledge of various RAID configurations and their trade-offs.
  • Working technical knowledge of one or more Data Protection solutions. 
  • Reliable contributor both individually and as a team member.
  • Strong presentation, communication, and interpersonal skills.
  • Competent use of desktop applications.

 

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.